Listed below are some valuable resources for pharmacies and PSSNY members
- DOH Complaint Contact information
NY Health Care Providers
- Late payments by a plan
- Prompt payment law
If you are unable to find the answer to your questions on this website, submit inquires and complains via 212-480-6400 Monday through Friday 8:30am - 4:30pm.
NYS Department of Financial Services, One Commerce Plaza, Albany, NY 12210
- Dissatisfaction with quality of care in NYS
- Appeals and grievances
Centers for Medicare and Medicaid Services / Division of Medicare Health Plans Operations
26 Federal Plaza, Room 3810, New York, NY 10278
- Filing a complaint with the NY Department of Financial Services (formerly known as the NY Insurance Department):
Written complaint by email to firstname.lastname@example.org
File a complaint online go to www.dfs.ny.gov. On the lower left side of the Home Page, look for a grey box with bullets. The second bullet has instructions entitled "How to file a complaint against a Regulated Entity"
Filing a complaint with the Attorney General's Office:
Call 1-800-428-9071 - Healthcare Hotline
Health Bureau Complaint Form
Medicaid Fraud Control Unit Comments Online Form
Safe Disposal of Controlled Substances
Federal data shows that for 11 straight years, drug overdose deaths have increased. According to the
federal Centers for Disease Control and Prevention (CDC), in 2010, more than 38,000 people died from a
drug overdose in the United States. Most of the medicines were prescription drugs.
As you know, in addition to the health risks, the improper disposal of prescription drugs, can cause
environmental contamination. The DEA's take-back event, along with the DOH safe disposal program,
allows for households to dispose of unwanted and expired medications in an environmentally-conscious
fashion. Link to Website.
The Pharmacists Society is standing with MyOldMeds to support knowledge and awareness of safe medicine use and disposal in this video. We know that you rely on your community pharmacist for reliable information on medications and want you to know that we are working together to do everything in our power to prevent prescription drug abuse in our communities.This video will explain what to do with your leftover or expired medications, and how to easily dispose of them right at home. Pharmacists can use this video to promote this safe practice to their patients.
PSSNY has been working with the State of NY to find a solution to the hardships that CVS/Caremark and
other PBMs are causing for community pharmacy and their patients. Click Here for resources to educate patients, contact legislators and collection of data that will be useful in this fight.